To install Voice Operator Panel (VOP) with 3CX you need to create an extesion that VOP will use to register to the 3CX server.
Log to the 3CX admin interface and select: Extension > Add.
Enter an Extension Number, a First Name, a Last Name, an ID and a password, then click on "Apply".
For this tutorial we will use the extension number "901" and the password "secret".
Click on the "Other" tab and uncheck "Support 'Replaces' header", then click on "OK".
The VOP extension at 3CX is now configured, you can now start VOP and configure it through the wizard:
"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the extension number at 3CX. ("901" in our tutorial)
"Enter your proxy host name or address:" - Enter the host/domain name of your 3CX server.
"Enter your proxy port:" - Leave it to zero.
"Enter your proxy user name:" - Leave it blank.
"Enter your proxy password:" - Enter the password of the extension. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter the phone number to dial to reach the voicemail of the extension. ("999" is the default one for 3CX)
Finish the wizard by entering other information not related to 3CX.
VOP will start and register to your 3CX server.
There is an additional setting that you need to enter in VOP through the Settings window:
Enter the call intercept code "*20*$" in: Settings > Account > Call intercept code.
Click on Save and restart VOP.
You will now need to build the Local directory of VOP with the users/extensions at your 3CX server.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
For each user you want to add you need to right-click in the Local directory and select: User > Add.
To enable phone presence for the phone contact of the user you created, you need to right-click on the phone contact and select: Contact > Presence > Enable.
You should now see all your users in the Local directory with a green phone icon that will change to show the phone status (available, ringing, busy) and if you expand a user you will be able to see every calls on his phone (call direction/state, caller/ee name), you will also be able to intercept/steal a call by right-clicking on the phone and selecting: Intercept.
You have now fully configured VOP for your 3CX server.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
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